Support
One address, read by the people who make the game. Tell us what happened and we will look at it.
What to put in your message
The more of this you can give us, the faster we find the problem.
- What happened, and what you expected instead.
- Where in the game it happened, and whether it happens every time.
- Your player ID, if the game shows one in Settings. It is how we find your data.
- Your phone or tablet model and its Android version.
- Roughly when you installed the game.
- A screenshot or a short screen recording, if you can take one.
We read everything that arrives and answer as quickly as we can. We are a small team in Dubai, so give us a few working days before you chase us.
Lost progress
Your progress is stored on your device, not on our servers. If you uninstalled the game, cleared its data, or moved to a new phone, that save is gone and we have no copy to give back. Cloud save is not in the game yet. We are sorry, and we would rather say so plainly than let you wait for a restore that is not coming.
A purchase went wrong
The game does not charge real money yet. If you were charged for anything claiming to be Aurelian: Watch Shop Tycoon, it did not come from us. Report it to Google Play and tell us, so we can chase whoever is doing it.
Your data
What we collect and why is set out in the privacy policy. To have it erased, see Delete my data.
Business and press
Same address, support@acekross.com, with the subject line saying so. We will route it.